Tvoi AgentWe respect the privacy of our clients and website visitors. This policy explains which data may be processed when you use the website and contact Tvoi Agent.
Data controller
Data controller: Tvoi Agent, Via Francesco Veracini, 15, 50144 Firenze (FI), Italy. Privacy enquiries: [email protected], +39 324 98 40 686.
Data we receive
The website does not collect requests through its own form. If you contact us by email, phone, WhatsApp, Telegram or Instagram, we receive the data you provide voluntarily: your name, contact details, the content of your request and the information needed to prepare and deliver the service. Please do not send medical, passport or other sensitive data until we have agreed on a secure channel and on the need to process it.
Purposes and legal bases
We use data to reply to your enquiry, prepare a tailored proposal, organise the requested service, perform the contract and comply with the law. The legal bases are steps taken at your request before entering into a contract, performance of a contract, legal obligations and our legitimate interest in protecting correspondence and resolving disputes. Marketing messages are sent only with separate consent.
Analytics and cookies
The website uses technical browser storage for your chosen theme, language and cookie choice. Google Analytics (ID G-4EYCZT7G7Q) loads only after consent and helps us obtain aggregated visit statistics. You can refuse or change your consent through the "Cookie settings" link in the footer.
Recipients, retention and transfers
Access is limited to Tvoi Agent and to the providers needed for communication, hosting and analytics. When you move to WhatsApp, Telegram, Instagram or Google Maps, or send an email, you also interact with that independent service under its own terms. Data may be processed outside the EEA where the safeguards required by law are in place. Correspondence and contract documents are kept only as long as necessary for the request, the contract and accounting and legal obligations.
Your rights
You can request access to, rectification, erasure, restriction or portability of your data, object to processing and withdraw your consent. Write to [email protected]. You also have the right to lodge a complaint with the Garante per la protezione dei dati personali or another competent supervisory authority.